Contact Roxio
Technical Support
There are a number of tools you can use like submitting a web-ticket , Roxann, the knowledgebase and tutorials. They can all be found by visiting our support pages . You can also chat with a live agent and look at our contact information. If your software came bundled with your CD writer or PC, you will need to contact the original equipment manufacturer (OEM) of that equipment and they will provide complimentary support for your basic version of Roxio software.
Customer Service
Here is where you can get assistance with rebates, product registration, and general non-technical issues. You can submit a web-ticket by visiting our self help section of the web site, or you can contact Customer Service at 1 866 280 7694 Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays.
Inside Sales
Got a question about our software before you buy it? Want to buy from us by phone? Our sales staff will be happy to help; please submit a web-ticket by visiting our self help section or call 1-866-280-7694 Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays.
Registration Questions
Registration is required to receive online support. If you are unable to register, please send e-mail to registration@sonic.com. Be sure to include your full name and e-mail address.
Rebate Questions
Rebate forms posted at Roxio.com or Sonic.com are for purchases made directly from Roxio or Sonic. If you purchased the software from a retailer and did not receive a rebate form then that retailer is not participating in the rebate program. Please allow 4-6 weeks for delivery. If you have questions about a rebate, please email us at rebates@sonic.com.
Refund Questions
Roxio has an unconditional 30-day money back guarantee for products purchased directly from Roxio through our online store or over the telephone with our Inside Sales department. Please note shipping charges will not be refunded. If you have questions about a refund, please email us at refunds@sonic.com.
European Technical Support
Service and Support is available Monday - Friday, 8:30 to 17:30 GMT (excluding holidays)
UK Support
German Support
French Support
Customer Service or Inside Sales can be reached by calling +353 (0) 61 702059
Questions Regarding your Online Purchase?
Online Store
Questions about your order, payment, or delivery?
English
French
Italian
German
Spanish
Dutch
If you need assistance after the purchase or need help with downloading, please contact technical support.
Web Site Feedback
Report a problem downloading a file
Report a broken link
Report a problem registering
Make a suggestion or comment about the site
Help with Roxio Newsletters
If you have trouble adding, deleting, or changing an email address, please email us at http://selfserve.roxio.com
Business Development
If you would like to contact Roxio about a potential partnership or other business development issue, please contact us. Important: The Roxio Business Development Team will not reply to any questions related to technical support, customer service, advertising/promotions, or product distribution and/or reselling. These types of questions should be directed to the appropriate contacts elsewhere on this page.
OEM Enquiries
If you are an OEM and you would like to contact Roxio OEM Sales, please contact us.
European Press Enquiries:
europe_press@roxio.com