Contact Roxio
Technical Support
We provide a variety of self-help tools in our Support Center, including a searchable Knowledgebase and Discussion Groups.
To submit a help request via email, click here.
We also provides a premium telephone support option at a rate of $1.89 per minute (US). We accept Visa, Master Card, American Express, or Discover. Before speaking with a technician, your card will be authorized initially for up to 15 minutes of service in the amount of $28.35. You will only be charged for the time you are speaking with an agent. No charges will be made until you reach a technician. Please note that the use of this premium service does not guarantee resolution of the issue.
To initiate a premium technical support call, toll-free, (866) 434-9871. (Monday - Friday, 11:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays)
If your software came bundled with your computer or CD/DVD writers, contact the original equipment manufacturer (OEM) of that equipment and they will provide complimentary support for your basic version of Roxio software. For more information on OEM’s, click here.
International Technical Support Sites
Pre-Sale Questions
Have a question about our software before you buy it or want to purchase the software over the phone? Our sales representatives are here to help!
Please call 0844 448 5500 (Toll Free from the UK; Monday to Thursday - 8:30 to 17:30 GMT Friday - 8:30 to 16:30 GMT excluding holidays)
Questions Regarding Purchase from Roxio Online Store
For information on order, payment, delivery, download, and customer service issues, please select your language:
Refund Questions
Roxio has an unconditional 30-day money back guarantee* for products purchased directly from Roxio through our online store or over the telephone with our Inside Sales department. Shipping charges will not be refunded. To request a refund, please go to www.findmyorder.com and login with your order details then click Return.
*Note: The Return option will be removed after 30 days from the date of purchase.
Rebate Questions
Rebate forms posted at Roxio.com or Sonic.com are for purchases made directly from Roxio or Sonic. If you purchased our software from a retailer and did not receive a rebate form, that retailer is not participating in the rebate program. Please allow 8-10 weeks for delivery and you can track the rebate status at http://www.trackmyrebate.com/roxio/.
If you have further questions about rebates, please visit www.rebateshq.com.
Registration Questions
Registration is required to receive online support. If you are unable to register, please click here. Be sure to include the following information.
- First name and last name
- Preferred e-mail address for registration
- Product Name
- CD Key/Serial Number for the product
European Press Enquiries:
David Burton
europe_press@roxio.com (Enquiries in English please).
Web Site Feedback
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Help with Roxio Newsletters
If you have trouble adding, deleting, or changing an email address, please email us at http://selfserve.roxio.com
Business Development
If you would like to contact Roxio about a potential partnership or other business development issue, please contact us.
Important: The Roxio Business Development Team will not reply to any questions related to technical support, customer service, advertising/promotions, or product distribution and/or reselling. These types of questions should be directed to the appropriate contacts elsewhere on this page.
OEM Inquiries
If you are an OEM and you would like to contact Roxio OEM Sales, please contact us.
Careers
If you are interested in a career at Roxio, please
click here.