Refund Policy

Roxio has a 30-day money back guarantee* for products purchased directly from Roxio through our online store or over the telephone with our Inside Sales department. Shipping charges will not be refunded. To request a refund, please go to and login with your order details then click Return. 

*Note: The Return option will be removed after 30 days from the date of purchase.

Purchases made from vendors other than Roxio are subject to the return and/or refund policies of the vendor and cannot be returned through Roxio or Digital River.

Note: Personalized Items as well as Shipping and handling charges are non-refundable.