Retail Purchased Software
I cannot get my Roxio Product to recognize my burner. How can I update my software to do so?
First, you can go to our recorder support page to find if you need an update. Once you select your burner, you will see the lowest version of our software that supports that burner. For Example, if you have Easy CD Creator 5.0, and a Sony 175A burner, our recorder support page would show that you need revision 5.01b. This would mean you would need to update your software to 5.01b OR HIGHER to support that CD writer. Updates can be found at our software updates page. If you do not find your CD writer, that driver is most likely not supported at this time. We do frequently add updates to add drive support for newer burners.