Support > Customer Service > Replacement CD Key

CD-key/Serial number replacement

If you have misplaced your CD-Key/Serial number, first please try to locate it by following the instructions below:

    • The CD-Key for boxed Roxio products purchased in a store (retail/online) is located on the back cover of the CD-ROM/DVD-ROM jewel case, or on a sticker on the CD/DVD sleeve.
    • The CD-Key for a Roxio product purchased and downloaded directly from our eStore is located in your order confirmation e-mail.
    • If you do not have your order confirmation e-mail, you can look up your CD-Key in your order at Digital River's Customer Service site:

      You will be required to provide either your order number and password OR your e-mail address and the last 5 digits of the credit card you used.
    • If you registered your Roxio product online, the CD-Key can be found in your Roxio account. Click here to log into your Roxio account.

      Note: Older registrations of Sonic branded products may not appear in your Roxio account.

If you are reading this prior to misplacing your CD-Key, it is recommended that you register your software to access your CD-Key or save the information in a safe place such as the User Guide/Manual.

If you still cannot find your CD-Key after following the steps above, Roxio can not supply you with a new CD-Key/Serial Number.